Troubleshooting Power Recliners


Maddux

This is the most viewed article about power recliner issues on the internet for a good reason; the information is good and helpful.

Power recliners have become very popular. Most retailers have them on the floor in various shapes and sizes, and most share the same electrical components. Many things can cause these to stop working such as Power surges, electrical storms, overload, and the mechanism cutting the wiring. If your recliner has stopped working, there are a few things you should check before calling your retailer’s Customer Service line only to wait a week before someone is dispatched to your home.

1- If the recliner stops working when it is in the open position, an in-line plug may have come loose. Simple solution here: 80% of my service calls have been resolved within 5 minutes by doing this. There are a few connections where the wires can come loose because they join together like a drop cord. If you can lay on the floor with a flash light, trace the wiring that goes around the base to make sure all the connections are tight – even the connections at the back that plug into the motor. Sometimes the movement of the mechanism will cause tension on the electrical wires and pull them apart. If you find one that was loose- reconnect it and wrap the connectors with black electrical tape to prevent this from happening again.

transformer4                 1.1- Reset it if necessary. I have recommended this many times while talking to someone on the phone, and it has worked. If someone who is larger than the chair is rated for uses it, or if it is opened and closed many times in a row… the motor can shut down from overload. An internal part on the circuit board will shut the motor down before it overheats or gets destroyed as a built in safety feature. Check this first: Some recliners will have a small hole between the Open and Close buttons where you can insert the end of a paper clip to perform a reset. If the plugs are all connected (see above) and nothing seems to be out of place, you can try a “hard reset” by unplugging the power for 2 minutes. The transformer will have an electric charge for quite a while after it is unplugged since their purpose is to hold that charge after stepping down the voltage to keep a consistent operating wattage. Unplugging it for 10 seconds will NOT be enough. Be patient and wait the 2 minutes even though it seems excessive. Check your owner’s manual to see if there are any reset options if all else has failed. A reset has worked for many people after they checked everything else.

2- Always plug these into a surge protector. This should be the first thing you do when you bring it home, but if you haven’t done it yet, then do it now before a very minor power surge kills your frail transformer. Using a surge protector is cheap insurance. The transformer (a little black box that connects to the power cord) steps the voltage down from your home’s 110/220 AC outlet down to low voltage DC current. An electrical storm or simple power surge can fry the transformer. Most have a small green light that should be on. If it is not, then your motor is not getting power. Once you verify the outlet is OK (plug in a table lamp to check it), you will need to order or replace the transformer; not the motor. If you have a sofa that has a transformer for each side, and one side works, simply swap transformers to verify that one is bad. If so, they are available on Amazon.com and all you need to do is search for “power recliner parts”. It is a simple plug, and anyone can fix this. Make sure to compare the on-line picture with the part you are replacing to get the correct cord plug. There is a link for these under the Parts tab on this site.

surge protector

3- When it stops working in the midst of closing: the mechanism is like a pair of scissors, and can cut the wire into. Sometimes this will cause sparks. It can be fixed by first locating the cut on the wire underneath. Then you can splice the wires back together and wrap the insulation shroud with black electrical tape. Make sure you use zip ties to secure the wire to the frame and away from the mechanism so it does not happen again. This is a low voltage system, so do not worry about splicing the wire if it has been cut. A splice will not cause a fire or a short if done correctly.

If you follow these tips, you may save $100 in labor plus parts by repairing it yourself. A furniture repair tech will most most likely charge for an inspection, and then for ordering parts along with installation on the next visit. You can find a link in the Repair Parts tab to get the pricing for each item shown below (lift motor, wiring, transformer, and remote ).

Warning about purchasing parts: Check around by doing a search. The prices vary greatly. Some sites that seem to specialize in recliners and repairs are a huge RIPOFF. I have seen a La-Z-Boy wand (hand remote) on a site for $88 plus shipping. The same remote on Amazon was almost half price. A simple 2- button switch on the same site was $55, but should not be more than $25. These are Chinese parts that cost less than $5 when purchased in bulk, and can be found for reasonable prices if you look. I like Amazon’s pricing, Customer Service and their guarantee. E-Bay is another good source.

If you are not a Do-It-Yourselfer: Remember that most retailers will offer a 12 month warranty which covers parts and labor. The manufacturer may offer a longer warranty on parts beyond that. Call your retailer’s Customer Service Department to see if you can get it repaired for free if all else fails. Most retailers will send a technician for no charge if the item is 18 months old and you pressure them to service their product. The manufacturers usually do not have their own service departments or field techs. They will refer you back to a local retailer who carries their product.

Here is an additional video for service technicians, or anyone who has a voltage meter. Each component can be tested to find out exactly which part is not functioning correctly.

Below is a quick video on how to replace a motor… an easy DIY.



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182 thoughts on “Troubleshooting Power Recliners

  1. HI, CAN I MAKE A POWER LIFT CHAIR ,,,,, ONLY A RECLINER ??? WE GOT A NEW POWER LIFT FOR A FAMILY MEMBER AND THEY ARE GOING TO HERT THEMSELVES WITH THE POWER LIFT PART !!!! I DON’T HAVE MAKE AND MODEL AT THIS TIME ,,, I HOPE TO HAVE IT SENT TO ME , THANKS
    KEVIN

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  2. Thank you so much for posting up this guide…my elderly mother’s power recliner froze up this weekend, and, by following the steps laid out here, I was able to get it up and running again! Thank you again!

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  3. Thank you so much for this informative article. You gave me the courage to turn over the sofa and see what was going on. A ball of yarn was jammed in sofa parts causing the recliner to only go up halfway! The perils of having a new kitten in the home! I removed the jammed yarn and the recliner is working again. Prior to finding your site, my mind was racing on how I could get a replacement recliner sofa here today as we have family arriving to visit in a few hours. Thank you again! I am so relieved!

    Liked by 1 person

    • I have a 2-seat electric chair and one side did not work. The plug on the back did unplug at some point but I put it back in. I checked all the connectors on the cord from the chair to the outlet, I unplugged it for 2 minutes. Nothing…then I saw your post and turned it upside down, that is one HEAVY chair…there was a sock jammed into the one side. I removed the sock and wala it works. I have two cats so I am just going to blame one of them (in writing only) for jamming a sock in the chair. 🙀 Thanks for your post, from Lancaster County, PA

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  4. Do you know of anything that will convert a Pride lift chair with infinite recliner positions and lift functions to recliner only? Mother in nursing home keeps trying to lift herself out of the chair and falls on floor.

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  5. I just wanted to say Thank You for sharing the information in this post. Our electric recliner stopped working after a lightening storm came through. We would probably have ended up buying a new one if I hadn’t read this and performed the “hard reset” before anything else. Thank goodness it worked. I’ll be buying a surge protector for it today as well. Thank you for all the wonderful advice here.

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  6. I need new controllers for our recliners, and I’ve ascertained that what we have are OKIN 2-button, 8-pin controllers/cables. On internet, all I’ve seen so far are 2-button, 5-pin controllers. Could I replace an 8-pin controller with a 5-pin one? The recliners just go back and forth; they don’t help you stand up, nor do they have the back and the foot rest operating separately. So, it would seem like the connection from the buttons to the motor should be really simple, and maybe 5-pins firing would be enough. But, I don’t know.

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  7. Hi, hope you can help, cannot find any info about this anywhere. Recently, a bolt, 64mm long, 6mm diameter dropped out from under my Lay-Z-Boy powered recliner sofa. I have looked but can’t find anywhere it has come from. All seems to work OK, but worried it will break something.

    Thanks in advance, Simon

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    • Sounds like a bolt that connects the mechanics to the frame. There are 4 of these, and the chair should function fine in it’s absence… but hang onto it in case it is needed in the future.

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    • It’s time for a new motor. Call the store where it was purchased to find out if it is under warranty. A technician could replace it easily after obtaining the part for you.

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  8. I have a Natuzzi electric recliner with the 2 soft touch power buttons. Chair will not recline and I’m fairly certain the wires from the buttons to the motor have broken or shorted. Can I simply plug a hand controller into the motor and bypass the soft control buttons? If so what controller would I use for a KD 24v motor?

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    • I’m not sure if this will work, but you can try it. Match the plug connector to the motor and plug it in to see if any of the buttons will operate it correctly. I have swapped hand wands from different chairs with success- but the button labels were not correct on the hand wand afterwards.

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  9. OMG!!
    Unplugged for more then 2 minutes, did the paperclip reset….remote now works.
    THANK-YOU!!
    This saved me a whole lot of money!!

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  10. Hi, we have brand new two seater and three seater synergy recliners. Our two seater has failed on just one side. Everything has been checked but we actually have to have it fixed by a technician from the supplier which is all fine but it is stuck with the footrest up. Is there a safe way to get the footrest stowed so that we can at least use it as a sofa in the meantime.

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  11. We have power reclining sectional with BMW motors. One end of the sofa reclines fine, but as it’s moving in recline position, it makes a clicking noise the whole time it’s recling. However, it does not make that noise when you put it back down. Works fine ither than the clicking noise!

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    • The clicking noise is a gear in the motor that is slipping due to wear. These will continue to work for quite a while even with the clicking- but eventually stop opening without helping it out by shifting weight away.

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  12. Hi All,

    Hopefully someone can help. My mum has had a recliner for a few years, warranty has run out. The battery has started making a buzzing sound. That in itself isn’t the problem it’s the fact we’re worried it could be dangerous. We can get a new battery at a price but is it necessary if it isn`t particularly annoying? I was wondering if anyone knows if a constant buzzing battery is dangerous? We’ve spoken to DFS who couldn’t say and were unhelpful. Thanks

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  13. Hi there. Thank you for this informative article. Previously, my chair was not working. It randomly began working again, but after two weeks of normal operation, it has now begun to recline on its own, without me touching the buttons on the cushion. Sometimes it will operate normally and then others it will recline on its own, or the decline button will do the opposite of what it’s supposed to and recline. I assume this is faulty electronics somewhere in the chair?

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  14. My power recliner switch gets hot after plugging it in? I am using the surge protector.
    But still…
    it has the USB port also. When I tried using it to charge phone it has fried up the phone.

    Can you please provide any suggestion that what could be the issue?
    Thanks in advance.

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    • The electronic part has a malfunction. It should be low voltage so that there is no issue with the component getting so hot it will be a hazard. Call the retailer’s customer service to have the part replaced. Sometimes these electrical parts go bad.

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  15. We have a 6 year old power reclining couch and loveseat set from Costco. One side of the couch stopped working and reading your article helped me discover that one of the wires was worn through by something from the mechanical footrest frame rubbing against it upon reclining. (I’ve spliced the wires and it is now working again). In trying to zip tie it out of the way so it doesn’t happen again, I now see that a good portion of the “lining” fabric above/near the rails that are part of the footrest mechanism has been worn through and some of the foam cushion has been “chewed” up and various foam bits have started to collect underneath the couch. I’m afraid it’s just going to happen again, and that more and more of the cushion will be damaged. My husband and I are between 150 and 230 lbs. I’m assuming the cushions are sagging some which is why they’ve started to make contact with the mechanical frame parts. I’m just wondering if there is any way to fix this? I’ve tried finding info on the internet but haven’t had any luck so far. Thank you in advance!

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  16. We’ve ordered a power reclining sofa and love seat. Our outlet is in the middle of our floor. How long of an extension cord and what kind do we need to get to plug in the love seat?

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  17. Hello,
    I just purchased a Polaris Love seat, made by ONE80 and purchased from American Signature Furniture. I seem to have an issue with the LED cup holder, that operates the Open/Close of the power recliner. The love seat has two cup holders on each end of the love seat. One works fine and the other does not. I’ve switched the two around and have determined that the plastic cup holder that has the power LED lights running to it has failed. It shows as a part number “HX43HAR2-1/Z1313V01” and also includes a serial number.
    My question is how can I order a replacement part for this item. I’ve searched on the internet and am unable to locate anything close to this part number and the ONE80 manufacture does not have a website.
    Any suggestions?

    Thank you.

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    • Your best bet would be to call American Signature’s customer service due to they may actually have the part on hand. They will also send a tech to install it if it’s under warranty.

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  18. Hi. We bought a laz-e-boy sofa with power recliners. My brother’s dog was laying under the recliners footrest last night when my dad closer it. It made the foot rest pop off the track…assuming this is some sort of safety precaution. We’re afraid to mess in up. How do we get it locked back down? (It does not appear to be broken…just detatched.) Thanks!! 🙂

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  19. Hi. I have a La-Z Boy PowerReclineXR+ recliner. New. The cushion on the top part has come loose and bunches up. A replacement is on the way. In the meantime, when I use it the bunched cushion prevents easy closure.

    When I lower the footrest, it makes a gear-like sound, a ratcheting type of noise, at the very end. I stop immediately when this happens.

    I can close the recliner when I’m out of the chair if I get my arm behind the cushion, push against the bunched area to reset the cushion and then close the recliner.

    My concern is I’m damaging the chair.

    Do you have any guesses what might be causing that ratcheting sound?

    Appreciate any advice.

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  20. I have a power recliner that I sleep in due to back problems. When I push the recline button the footrest comes up like normal, and the the back reclines normally too, but then the back will very very slowly raise back up. The footrest stays up though. Is my recliner haunted?

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    • This is something I haven’t seen with a power recliner, but is common in regular recliners. I’m not sure how the back could move unless the motor was activated in some way. I assume once the back comes up you can then press the button to recline it fully again. A technician would have to inspect that one in person… It’s. Or haunted though.

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  21. My recliner has stopped in the open position on a few occasions and then starts working again after I take the assembly apart and reassemble it. Grrr. The last time I even took the motor casing apart and spliced some wires that seemed not to be connected properly (I have tone when I short these on the circuit board with a piece of metal—that means a connection, right?). Before I reassembled the sofa I checked the motor was working. It was generally fine but…

    Every few times when I clicked to close it from the fully open position, the motor would stutter, like a very frail connection. It only happened at that point of the movement (on the start of the way back from fully open).

    Today I bought a multimeter and all of your tests checked out. (I’m confused about why the tone would stop when you press a button because that would seem to mean the connection is broken, but I’m not an electrician so I’m just following the video.)

    Anyway, the tests all check out but the motor does not work. Any idea what the issue could be?

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    • One thought is that the microswitch at the end of the carriage rail is getting stuck with grease or something. It only really gets stuck after the seat has been fully reclined for a while.

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    • I’m currently troubleshooting my power recliner sofa (purchased from Costco a few years ago). I have the same exact problem as you mentioned. On one side of the couch, if the I recline all the way and then retract, it will start to move slightly but then stop. Then I can’t go either way once this happens. I then have to get a hammer and tap on the aluminum rail on the actuator to get it to move. I took the actuator off, pulled the limit switches out of the aluminum extrusion so I could try and simulate the failure. You’d think that the limit switch would only stop movement in one direction but it is possible for the limit switch to stop it in the other direction also. I was able to duplicate this(not easy but possible). The limit switch seems to be opening half way. The mirco switch is a form C contact, meaning that it has a normally open and normally close contact that share the same common. It should always be in one or the other position. In this rare case the limit switch does not like a side load from the plastic actuator that rolls over it. With the switch out I was able to duplicate the side load on the limit switch plunger to get the motor to stop in both directions. On the other side of the couch it’s the exact opposite. It gets stuck in the down position. So that means the limit switch in the retracted position is getting stuck in between. Unfortunately I have been unsuccessful at finding a replacement switch. There are some that are close but not exact. The part number on the switch is KW12-5 . I can find KW12 but not the (-5). I think I’m going to try adding a little grease the the limit switch plunger to see if that helps. If not I might re-engineer it somehow.
      If you have any suggestions I’d be happy to hear them. Hope my findings helps others!

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      • That is very interesting. I was wondering how it could possibly stop movement in both directions. To be honest you have taken yours apart much further than I have. I haven’t quite gone that deep down the rabbit hole yet. My solution is working for now: I just don’t recline all the way, or if I do, I pull it back an inch. It only seems to be a problem if it stays fully open for a while. Not ideal but it’s better than it was. I will come back to this thread next time I have to disassemble… Thanks!

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      • The grease didn’t help. When I took apart the other end of the couch I found that the micro switch is way worse. Now I’m beginning to think that the switches are just worn out. I tried cleaning the switch with rubbing alcohol. This seemed to help so far but I’m not confident in this. It’s pretty tough to clean because the contacts are cased in plastic. I soaked them and blew them out with compressed air. So far that side of the couch is still working. The other side I did not clean out and it has failed again. I will continue to look for replacement micros I guess.

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    • I have a similar problem where the clicking comes from the motherboard adjacent to the arm control buttons. A part of this wire also appears to be flattened. Because these controls are behind the wood frame, I cannot disconnect the wire and motherboard from the control buttons. Is there a way to remove the wire and motherboard from the control buttons without removing the frame?

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  22. I have a Franklin reclining sectional. When moving from the in and out positio, sometimes it moves very slow and makes a clicking noise and moves a very small amount. Then out of nowhere it will work. Any suggestions?

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    • It seems that the gears inside the motor have begun to strip and slip. You can lengthen the life of it by helping the mech to move – shifting your weight to make the motor work more easily. The more resistance it has, the more it will continue to strip and make the clicking noise. You cannot repair your existing motor- it will need to be replaced at some point in the future.

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    • It’s not possible, unfortunately. The mechanisms are totally different, and there is no manufacturer who makes a conversion kit. If they did, it would probably be as expensive as a new recliner anyway- in addition to the labor you would provide in making the swap.

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  23. I just bought a brand new transformer power recliner. The right side of the sofa won’t work. I’m getting the lights on the cup holder and the head rest to work but it is not reclining. I’m hearing the “click” when I touch the button to recline but no movement. (Btw, The opposite side of this same recliner works perfect). My problem is I shipped this internationally so my warranty does not cover. I only received this today and this is my first time powering on. All other pcs work perfect including left side of this same sofa. Any suggestions as to what might be the problem? I tried all steps that you mentioned above but still not working.

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    • If there is a clicking sound coming from the motor when you are pressing the recline button, then the issue is in the motor itself. There are plastic gears that rotate a threaded shaft that will cause a traveler to go to the top of the motor’s shaft, and transversely in the opposite direction when the other button is pressed. If these gears are not aligned, or become stripped: they will make a continuous clicking noise when you press the recline button. A new motor will be needed- and the customer service department can ship you one no matter what part of the world you live in. Replacement is very simple- only 4 bolts and a couple of pins hold it in the mechanism.

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      • I have a similar issue. However I hear the relay click when I push the buttons, but no motor movement or motor gear clicking. Both sides now do this. Wiring to motor looked good. I haven’t checked voltage yet. I’m wondering if there are limit switches. It stopped working in the reclined position.

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      • On most 12 V systems, I have not seen a load limit switch since the entire system is such low voltage. If it’s under warranty, call your retailer. If not, then I believe you will need a motor. You could purchase only one… and simply plug it BEFORE mounting it to make sure it works properly and resolves your issue. I have seen a bad motor unit “click” when pressing the button when the electricity is making contact, but the motor will not rotate. The internal motor cannot be replaced when the brushes go bad. The entire unit has to be purchased. Buy from Amazon due to their great return policy.

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  24. My puppy chewed threw the wiring of my motorized sofa that I bought from Furniture Row. I have an extended warranty, but this is not covered. I would think that I need to replace the motor, but I haven’t been able to locate the model. The only information on the motor is this:
    ML8-001
    Input: DC 28V—1.5A
    Interupttime: 0.5min/4min
    Caution: For Indoor use only
    Connection only to class DC circuit
    Date: 20150412 Made in China
    Mulin Electric Equipment Co, Ltd

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    • Warranties will not cover pet damage. Find the damaged cord and see if it has a plug: most cords are segmented so that they have a male plug on one end, and a female on the opposite end. This makes replacement very simple. There is usually a power cord that goes from your outlet to a transformer. There is a cord that runs from the transformer to the motor’s housing- it usually has a 2 pin plug on each end. If it is a sofa with 2 recliners, there will be a “Y” splitter that will have plugs to give the other end power as well from the same transformer. When you find the cord, you can order it from the Customer Servicr Dept from your retailer by describing it to them- and they are usually pretty inexpensive.

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  25. Hi. Thanks for taking the time to read my problem. I have a leggett and platt electric recliner. It is stuck in the open position. To recline it worked fine but to bring back to the closed position there is nothing. The little light on the push buttons changes colour from green to red when pressed. I have followed your instructions regarding checking the leads, the little reset button, etc and am getting nowhere. Any suggestions? Thanks again

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    • It sounds like you may have a bad button switch since we know half of it works. Sometimes one half of the switch will not make contact inside the switches inner housing. A technician can take a spare switch and plug it into the motor to see if it works the way it’s supposed to.

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  26. I have a Klaussner power reclining sectional. The recliner has an issue. When I push the button the feet rise into position, then the back reclines except now..the feet rise part way (wont go all the way up) and then the back starts to decline. How do I fix it?

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    • It sounds like the mechanism itself is bent. It would be best for you to schedule a service call with the retailer or a local repair technician to take a look at it. If the mechanism (scissor arms) are bent, they will need to be replaced. Bending them back into alignment will weaken the metal, and they will most certainly bend again and get worse. I can’t think of any other reason that would cause the reclining function to not operate properly.

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  27. Hi I have a Ashley furniture recliner sectional with touch screen control! My screen went white! Idk what to do??? We just purchased this in Feb??? Thanks in advance!

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  28. Hi I have a wrap around leather couch with electric recliners at each end. One recliner stopped working in the open position. I replaced the 5 pin switch and that did not help. The transformer does not seem to have a wire that unplugs. It runs into the Okin motor housing and does not unplug there either. Does this mean I have to replace the motor and transformer as one unit? I see a motor on the link tab but not thevtransformer. Thanks for any help.

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    • The transformer should have a plug at the motor housing since these are separate components- I have never seen a motor that has a permanently attached power wire sine the transformers are an in-line attachment.

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  29. The left recliner of my power reclining sofa stopped working. I used all the troubleshooting tips listed here. Now, the recliner works again but only when I’m sitting on the sofa seat itself. Once I stand up (and the seat is not occupied) I push the button and the recliner once again does not respond. It’s as if my body weight is somehow making the recliner work. Any idea what this could mean/how I can fix it? Thanks in advance!

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    • There must be a short in a cable somewhere… So when you sit in it, your weight helps to make the connection. It is odd. As long as it is working when reclining you’ll be OK, but I’m afraid it will malfunction in the near future. I would check all the connections again, and tape the connectors on the cables to make sure they stay tight all the time.

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  30. I have a natuzzi b620 sofa with dual recliners one side the side buttons still have power (click) but footrest will not move either up or down any advice sofa is 2 years old purchased at canal furniture pls help… Thanks

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    • If it has power to the button, then the motor itself has power since the button plugs into the motor housing. This most likely means there is an issue with your motor. It may be locked up for some reason. Unless you’re really a hands on person, it may be best to schedule a service call with the retailer’s technician. The motor may not need to be replaced.

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  31. Hi my chair worked fine then went to put it in the down position and it doesnt work at all now, I have done all the checks with a multimeter and it chcks out fine is ther a reset button anywhere because its got me frassled.

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    • You can call the retailer’s customer service number to check on that. Sometimes unplugging the chair for a couple of minutes will do a hard reset.

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  32. My husband has back problems & has been sleeping in a recliner for years. We recently bought a brand new Lazy Boy power recliner XRw Astor P 16519 from a Habitat for Humanity store to replace his broken down recliner. Unfortunately the new chair didn’t come with the power supply cords. All we see is the 5 pin black cord from under the chair. We have been on many sites trying to determine what is the correct things to buy to make his new chair work. We went in to a Lazy Boy store & have spoken to Lazy Boy staff on the phone as well. We weren’t given a product number or part number to purchase the items we need. Any help to steer us in the right direction would be greatly appreciated.

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    • La-Z-Boy may still service it for a fee. Their tech can diagnose and order a part. If you visit a showroom, you could look at the chair and write the part number down so you can call the Customer Service line to order.

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    • did you check the habitat store to see if they just forgot to give you the chords…my store keeps the power chords put away and they give them to you when you buy the item.

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  33. I have a 5 pin 4 wire hand contoller by Best Home Furn.
    The wires are pulled out. Need to know the positions on PCB board,
    P1, P2, P3, P4 to solder wires back. Wires are green, yellow, orange and grey. Thanks

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  34. hi,
    I purchased a Ashley capote 4pc sectional power recliner.
    http://www.homemakers.com/ashley-capote-4-piece-power-reclining-sectional-108137

    The touchmotion screen that controls the electronic components such as the recliner, massage, heat seats and drink cooler is not working when i press the icons. the power appears to be going to it as the USB works. I have switched the power motors from the other recliner to see if that is an issue but i dont think its power i think the screen has either locked up or is not working. I had it in storage for 2 years and it was working for 3 days. I called ashley and they are not willing to work with me as its not under warranty. any help would be greatly appreciated.

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  35. I recently purchased a used lazyboy in excellent condition with massager and heater that both worked. I took the back rest off and pulled a wire by accident and was only left with 6 striped wires that I looked and found it went connected into a black junction box I would say. It was soldered on a circuit board bcuz I see the insulation from one of the 6 colored wires but now I can’t seem to know where exactly to solder these back on. On the circuit board there lettered by p1(?) p2(red) p3(?) p4(?) p7(?) p8(?). I’ve tried looking for the wiring online but it was impossible to find, any help would be much appreciated. Thank you!

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    • Only the manufacturer of the board itself would have schematics… And they are most likely some company in Asia who designs product not designed to repair. So they would not offer their line drawings to anyone, even one of their customers. You are most likely out of luck on this one. Sorry I couldn’t help.

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  36. I have a power leather recliner sofa, just few months back I purchased it but unfortunately doesn’t have warranty on it. I found that there is some problem while connecting power controller wire with motor wire and its a 5 pin cable wire. In my motor wire some of the inside thin wires got broken that’s why it creating problem in connection with power controller wire. When i press power controller wire very tightly against motor wire then only recliner start working but as soon as I leave it stop. Please suggest me.

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    • I believe that you may need to get a new motor. You could try to use a hot glue gun on the cable while pressing firmly for at least one minute while the glue sets up. If this doesn’t work, you can peel the glue off the end of your cable without ruining your hand switch. I still think it will eventually wiggle loose… But who knows.

      Like

  37. Help,
    I have a Lazy Boy electric recliner. The footsool will not lower. The top part, the heat and massage work just fine. It stopped working as I was making an adjustment. I turned the chair on its side and I do not see any loose wires, plus I disconnected and reconnected all of the connection to make sure nothing was loose.

    Can you guide me to what controls the footstool on the chair? By the way it is no longer under warranty. I am assuming there is a shortage some where, but I don’t know for certain.

    Like

    • The footrest is tied directly to the motor’s shaft. As the motor rotates the shaft, a traveler goes up and down depending on the rotation of the shaft which opens and cLoses the footrest. There are 2 wires on the motor housing you should check. One is for the power cord while the other is for switch. The switch button cord usually has a larger 5 pin plug. Make sure these are securely plugged in. If they are loose, the motor itself will not work. Any other diagnoses will need to come from a technician’s inspection. La Z Boy should still provide service even though it may cost you. You can also contact a local furniture repair service.

      Like

  38. Hi There!
    Thank you so much for sharing your knowledge.
    We bought the Jedd Sectional from Macy’s and it has 3 recliners in it. We just bought it about 11 months ago. The middle recliner just stopped working. It works going down but when I tried to put it back to sitting position while I was in it, it would work. I got out and was able to push the lever down a couple more times and it went back to sitting position. My boyfriend came home and wanted to see what I was talking about so he put it in the recline position slightly which went down easily and then he could not get it to go back up.

    I looked under it and there are no loose wires anywhere. There is not hard reset on this anywhere I can see. I unplugged it for a minute and plugged it back in but nothing. We have them plugged into a surge protector.

    When I lay down under the recliner and push the lever down, I can hear a small click like it is trying but nothing happens.

    I called Macy’s since we didn’t purchase the warranty and they are going to have someone call us in the next couple of days but the lady on the phone said the 1 year warranty doesn’t cover the motors, just superficial stuff.

    Do you have any suggestions?

    Here is the exact model we have, the recliner that is not working is the one that fits in the middle so it has no arms on either side. There is no button for this one, it is a metal arm that is in between 2 cushions:

    http://www1.macys.com/shop/product/jedd-fabric-6-pc.-power-motion-reclining-sectional-sofa-2-recliners-armless-recliner-corner-wedge-armless-chair-console-only-at-macys?ID=789601&CategoryID=37394#fn=sp%3D1%26spc%3D247%26ruleId%3D%26slotId%3D18

    Anything you can do to help would be very much appreciated.

    Like

    • Macy’s has a one year warranty on all big ticket sales such as furniture. Their tech should be able to determine what is wrong, and find a resolution. The manufacturer may only have a one year warranty as well, but some parts have a longer period…. but you should be covered anyway. It sounds like you may have a faulty motor since there is an electric “click” when you activate the switch. It is getting power, and the switch is functioning… so the only thing left is the motor. A tech can diagnose this easily. Hopefully, Macy’s will ultimately make you a satisfied customer by repairing this at no charge since every other competitor would do so provided there has been no neglect or abuse which will void an active warranty.

      Like

      • Thank you so much for your quick reply. Hopefully your right and they do step up to the plate. But if they don’t, at least I know it is the motor.

        Thanks again!

        Like

  39. I have a leather reclining sofa and love seat I bought from Macy’s just a couple years ago. The love seat has two seats that recline, and one stopped. I swapped switches and it wasn’t that. I removed the motor and plugged in both the other power supply and switch and still no luck. Tried to find a reset no luck but it was unplugged for a while. So… does this mean its the motor? I’m having difficulty with the idea that a electric motor, one of the most used and reliable of all electrical items, would be bad. Can the motor burn up in one direction? What’s the common reason for failure on the motor?

    Like

    • Good job on the process of elimination. It seems you have isolated the motor as the issue. They can, and do go bad. I have used this same process many times to determine if the motor is bad before ordering a new one. They are not bullet proof and can develop a loose connection inside the housing. They aren’t designed to work on, so replacement is usually the only option.

      Like

  40. I have a recliner I bought from Ashley about 2 years ago. One side is stuck in the recline position with a green light, the other side of the couch there is no green light and won’t recline. I tried calling Ashley furniture and they basically told me there’s nothing they can do for me because I don’t have a warranty. I have searched the internet trying to find someone that fixes electric recliners, but no luck.

    We have replaced the transformer and tried reset to no avail. HELP!

    Like

    • I had the same issue. I took apart the motor and track and realized that there is are two switches inside the track. I think one stops you from going farther out than it’s supposed to, and the other stops the motor when the footstool is all the way in. The switch at the end was stuck. I pulled it out and played with it and now it seems to all work again.

      Like

      • Thanks Jeff. My husband took it apart and found that two wires had frayed and we’re making contact with each other. Works great after fixing the wires.

        Liked by 1 person

  41. Hello,
    I have a laz-e-boy recliner with massage and heat. It was my dad’s and he said it stopped working not long after he bought it. The controller doesn’t appear to have any power to it. Where should I start with trying to fix it.

    Like

    • I would start with the transformer, but you may want to call La Z Boy’s customer service since their warranty may cover a service call by one of their technicians.

      Like

  42. Hi, my name is Joe and i have been having a hell of a time trying to figure out what is going on with my new power recliner. I have a decent electronics knowledge.

    I have an armless recliner manufactured by Southern Motion with a Relaxor Ultra 11560ux hand control and a KDPT007 motor. The background is this power recliner has never worked from the start. I screwed up when I put 120V directly to the y connector because I did not find the power adapter under the leg rest. I believe this caused the hand control to fail. I know the actuator is ok, because once I found the power adapter, I hooked up the 26VDC to it and got it to move in both directions. So at that point I figured it was the hand control and got a new one. I plugged it in and it does not light up. I am thinking the problem is the Y connector is not wired correctly and below is why:
    I added my own little extension leads (t-connection) from each lead of the power adapter and from the actuator leads. When I connect the white side of the actuator lead to the negative lead on the power supply (controller is plugged in) the controller lights up and ONLY THE DECLINE works. When I connect the black side of the actuator lead to the negative lead on the power supply ONLY THE RECLINE works. I attached a multimeter between each actuator lead and the negative power supply lead and it seems a constant 26V is connected to the actuator. I am guessing that pressing the button on the control just completes this connection loop, and each button corresponds to a specific motor lead.

    Does this sound like miswiring in the “Y” connector or the hand control? How does this circuit work? Is there a way I can just connect the wiring myself so it works properly? I believe all components are working, but there is mismatched wiring or circuitry somewhere.

    Like

    • Never mind, I figured it out. Turns out the outer ring on the plug was too loose and wasn’t making contact with the receptacle so it had no connection back to ground. I just bent the outer ring on the plug to make good contact. Very frustrating because it was definitely a manufacturing defect and should have been caught during testing.

      Like

  43. I have a berkline reclining loveseat – the wires from the motor to the power center were eaten by my foster puppy. It’s the wire coming out of the motor – so I assume the motor needs to be open and a new wire run from it. Do you have any guidance to offer?

    Like

    • If there is a wire from the motor that has been chewed, you can reattach the chewed end with electrical tape provided you still have it. If not, you may be able to get one from Amazon by searching for “power recliner parts” to see what is available. You can buy a power cord and attach the male or female end with electrical tape as well.

      Like

  44. Hi I have a power reclining love seat that I bought at hhgregg 2 years ago. Both sides of the recliner have stopped working. One of them is in th open position. The light in the transformer is green. I checked the y cables to make sure that they were connected, I tried plugging in the transformer from my sofa and it still didn’t work. I also tried to do the rest mentioned, waiting the 2 min and the plugging it back in the outlet. Not sure what else to try. Cant remember the name of the furniture and Im not sure what the model is. Please help.

    Like

  45. Hey! My mom recently bought a secondhand leather recliner. She didn’t realize it was meant to be electric until I looked at it for her. There appears to be wiring around the base, and has a two part button on either side. If I wanted to get it working, where would I start? There is no apparent way to plug it in that I can see. I would appreciate any advice you can give me.
    Thanks!

    Like

  46. I have 2 couch recliners just like in the picture above. After a lightning storm, all 4 do not work. They are not under warranty. The green light is green on the transformer. Do you suppose it’s the motor? Can they be fixed or do I need to replace all 4?

    Like

    • The transformer should short out with a power surge BEFORE your motor gets fried. Even though the light is still on, I think your best bet is to replace the transformer. Be sure to use a surge protector once the problem is resolved. Lightning strikes cause this all the time.

      Like

  47. I have a electric recliner but one side has stopped working. There is a green light on each button but the side that has stopped working, the light isn’t on. It is stuck in the open position. All wires look to be connected. There is one transformer that controls both sides and the green light is on for it.

    Like

    • The button is the issue here. Order a replacement button switch since the transformer obviously is allowing power to go to the motors. Switches can develop an electrical short very easily.

      Like

  48. I Just got a hand me down recliner from my in laws its in good condition except on recliner doesn’t work. the other one side works fine and the transformer light is green. However the other when does absolutely nothing. The light doesn’t even turn on. Do you think the transformer is out?

    Like

  49. Hello, I have a FULLER – 4pcs BONDED LEATHER POWER RECLINING
    SECTIONAL w/ MASSAGERS & CONSOLE and all of the sudden the console touch screen control just went white and won’t work. I tried unplugging and re plugging everything but every time I touch the controls it just brings up the same all white and nothing works. I’m sure the motor is fine so what should I replace?

    Like

  50. Hi, I honestly have no idea what make or brand my power recliner is. Best I have is it’s an eMoMo NHX03. But anyways Its not working, it was stuck in the closed position but now, due to my fiddling, is stuck open. I plug it in and the only thing that happens is the control wands screen light goes through multiple colors. I push buttons and it makes a the screen flash the same thing over again no matter the button presses. And the reason for it being open now is I plugged the motor directly into the power source and the motor kicked it open. Please help. Thank you

    Like

  51. Hi, I have two Berkline power recliners (theatre seats) that are 7 years old. We have 8 of them in our media room. Both of them throw the 20 amp breaker upon plugging them in. What would cause both of them to short circuit. I can’t do much trouble shooting because once I plug them in, POOF, the power goes out. They are unplugged. One is closed, one is reclined. Both of them failed without using the controls, they just threw the breaker from a short circuit in the middle of watching a movie – the cords are all intact, so no cross connection at the wires. Thanks!

    Like

    • There is a short in the recliner… your outlets are fine. It seems to me that the transformer (small black box ) has shorted out. It’s grounding out causing the breaker to kick off before the electrical short circuit can cause a fire. I believe if you replace the transformer, your recliners will work just fine.

      Like

  52. LINAK ACTUATOR HELP
    I am in need of help locating an actuator for a Thomasville power recliner. It has a Linak actuator, Type: 296500-00300X5X, part no. 290012-01 with a production date of 2007
    Max Load: Push 1000N
    Power Rate: 24V/ Max 5 Amp
    Duty Cycle: Max 10%, 2min. /18 min
    Made in Denmark
    The connector is round with 4 pins.
    I tried to contact Linak direct but no answer. Is it possible to get a suitable substitute? The chair is in great shape other then this. I checked and eliminated the other components and they all work. The chair reclines but will not retract.

    Thanks

    Like

  53. We have a power recliner and lift chair. It has quit working in the partially reclined position. This morning it stopped in the lift position, we waited and reset it, it went back down until it was used again later this morning when it stopped in the partially reclined position. The power supply green light was not lit, I disconnected it and went to test it with a meter, the green light came back on, however when plugged back into the chair the light will go out and nothing works. The light on the hand controller does not light either. Is it the power supply ( the transformer and power supply are one unit.)?

    Like

  54. I have a Prescott 4 Pc. Power Reclining Sectional by One80 from Value City that is only a year and a half old that I got second hand. The one section has two recliners running off of one power supply. The one on the right works fine. The one on the left stopped working in the reclined position. I was the one using it when it just stopped working. I was pressing the button and it was moving, I let go for a second, re-engaged the button aaaaaaaaaaaaaand nothing. No movement, no sound. I left it unplugged overnight to no avail. Could it be the motor? I did have to “push” it along to help it start moving at a previous incident. It has a Mulin ML8-001 motor, that I can’t find anywhere on the web. Would there be a compatible motor from a different manufacturer? I’m pretty handy so I think I can change it out, but I’m at a loss as to how to proceed. Thanks for all the great info!

    Like

  55. Hi, I have an Ashley motion recliner sofa Model # 82099U1 that has barely been used in the 3 years I’ve had it. Suddenly the recliner is making a loud clicking and grinding noise. It will catch and stop moving up/down sometimes unless I put pressure on it to keep it moving. I have read your previous comments, so I’m wondering if maybe the motor is bad? If that is the case, how do I get a new motor and install it? I sent an email to Ashley warranty, as their site says that they cover the cost of just the parts after the first year on recliner mechanisms, so hopefully they will send one, just not sure if that is what the problem is. I have done the reset and that didn’t work. Thanks!!

    Like

    • It does sound like the motor is bad. Replacement is very easy though. Once you flip the recliner over, you simply remove the electrical plugs- and then the clevis pins. The pins are located (1) at the top of the motor, and (1) at he bottom of the motor. Most motors can be replaced in 10 minutes or so. If I can find a video, I will add it to the blog.

      Like

  56. i have a lounge with 2 recliners each with its own transformer. What does it mean the green light flashes? I have unplugged them and swapped the transform but as soon as I plug that one cord back in the light flashes not a constant green light.
    Thank you

    Like

    • Kristine,
      Thanks for the comment. I am not sure what it means if the light flashes. I will have to do some research to see if I can find this out. In the meantime, call your retailer and ask for a service call. Can you give me the name of the manufacturer for the recliner? I’ll see if I can get more information to help you on this matter.

      Like

  57. I have a Catnapper power recliner, put a new motor on , the green light on on power box . light lights up on the two button wand . I have unplugged the ac power cord for over two minutes . no change . wand has no hole to reset .put two new 9 volt batteries in . still same problem, motor does not make a sound either .

    Like

    • Terry,
      The transformer should be good since the wand has the light on. This shows that power is getting from the outlet to the chair.
      Before replacing any component, I usually will take the new (motor), and then then plug the power cord and remote cord into it before taking the old one out. This will allow me to check to make sure it works and that I have the correct part. I have completely dismantled recliners before checking the parts only to find out I did not have the correct thing, or the part I had was faulty… and it is really frustrating when that happens.
      It looks like you could possibly have a bad motor, although I have never gotten a bad one as a part. It is possible though.
      At this point, I would recommend sending the one you purchased back for credit after a technician checks your entire system. It would seem wise to me to call your retailer and inquire about a service call. A tech should be able to diagnose the issue with a meter and bench test the transformer, switch and motor to see which one is causing the issue. Sometimes it takes a little trial and error to correct these things, but it may be worthwhile to call an expert.

      Like

    • Either the transformer or motor has a problem. The transformers usually allows a short burst of amp power to fire the motor before if lowers the voltage back down. It has a circuit board that will sometimes go bad by delivering a small amount of current to the motor, but not enough to make it pull a load. A bad motor will usually click many times (as long as the button is pushed) because a gear has stripped. If it clicks only once, it is most likely the transformer. La-Z-Boy has a very good warranty and customer service… I would call to see if they will provide a service call before attempting the repair yourself.

      Like

  58. My recliner is stuck in the closed position. When I push the open button the motor ticks but nothing happens. All wires are connected.

    Like

    • If it is clicking as long as you are pressing the open button but stops when you release it, then it is your motor causing the noise. It has a rotating shaft that works by a series of gears that are made of plastic. If a gear gets put under too much stress, a tooth of the gear can break off and cause it to slip on a thing called a worm gear. Sometimes you can help it out by lifting on the footrest while opening it up and the gear will catch… but it will not fix the problem permanently. If it is under warranty, set up a service call for a technician to inspect it. Most electrical components have a 1 to 3 year warranty for part replacement… labor may not be included though. The motor cannot be repaired with parts- it will need to be replaced if it is the problem. Hope this helps.

      Like

      • my power recliner is clicking when I push recline button but not on decent. I’ve vacuum we, blew it off with air compressor and nothing . I have a video of sound which I’ll send once I get your email. It’s about 4 years old and hubby uses it a lot. Motor???

        Like

      • It’s definitely the motor. That motor has plastic gears inside of it, and they will loose teeth off the gear after lots of usage… or the teeth of the gear wear down and loose their edge. Once this has happened, it will make a clicking noise because the gear continues to turn while it cannot get a grip on the gear shaft that is rotating. Your only recourse is to purchase a new motor since they are not designed to repair. It’s a pretty easy thing to do and there are many YouTube videos that will show you how to do it.

        Like

  59. I have a sofa with two reclining sides and one side is stuck in the open position. Both sides are now not working at all. When I plug in the power supply without the 2 Pin Motor Connection Cable, the light on the power supply is solid green. However, when I plug in the 2 pin cable it blinks green very dimly. On the side that is stuck open, if I push the open button the light goes green. All other buttons neither respond nor affect the power light. Do you think I have a bad power supply? Any insight would be greatly appreciated. Thanks!

    Like

    • I don’t think it is a bad transformer. It sounds like the issues are past the outlet/ transformer… perhaps the motor or switch. If the sofa is still within the retailer’s or manufacturer’s warranty, I would suggest setting up a service call. It should be free if the sofa is less than a year old.

      Like

  60. I have a Macy’s double Ricardo sofa that just got stuck in the open position on one side. The other side still works. I guess it’s the switch from what I’m reading. The motor seems to power a long threaded bar which moves a unit back and forward to operate the mechanism. Any ideas please?

    Like

    • Kevin,
      The mechs are made in China, and are usually boxed reassembled. I don’t know if schematics are available, but I will see if I can find some. If they break, you will need to have Ashley order you one… these mechs (leg rest sub-assembly) usually don’t have replaceable parts.

      Like

  61. Just got Ashley power recliner sofa/loveseat (4 days old). Loveseat on one side is now stuck with footrest up. Push buttons.. nothing happens.. no sound or anything. The other side is fine.. Reclines and lowers normally. The paperwork says electrical operation can be disabled/enabled by pressing center button on control wand. Cannot find button. What is ‘control wand’? Cannot find diagram anywhere. Thanks

    Like

    • A control wand is a remote control… but not wireless. Some recliners have a wand, and others have a button on the side. Some buttons have a reset on them…. a small hole where you can insert a paperclip…. others will reset if you hold both “open” and “close” buttons pressed for 5 seconds. The best method to reset is to simply unplug it for a minimum of 2 minutes.
      If your furniture is only 4 days old…. I suggest calling Ashley’s Customer Service for tips concerning your specific model. They will offer solutions, or set up a service call free of charge.

      Like

  62. Our Ashley power reclining loveseat won’t close from the open position. All wires are connected and look good. The green light is on the power box and the green light lights up on the switch when pushing the switch to open/close. The loveseat will continue to open, it just won’t close. Any other troubleshooting ideas for me?

    Like

    • It sounds like the motor has a problem, or perhaps the switch . It has a long shaft that rotates… when it goes clockwise, the traveler (a tiny part that connects the motor to the mech)causes the mech to open. Likewise, when you press the button to close it, it will rotate in the opposite direction to close. Something has caused the traveler to bind… or a short in the switch is most likely your issue. If the motor makes noise when you press the switch to close it, then the motor is the issue. If nothing at all happens when you press the switch… it’s your switch.

      Like

  63. I have an Ashley reclining sofa and chair. The chair reclines just fine and has a solid green light that turns on when the button is pushed. When I try to recline the couch, the footrest moves very very slowly, and the green light flashes. This happens on both ends of the couch. I checked all of the connections and unplugged and plugged the unit back in.

    Like

    • I have not actually seen this happen before, but it sounds like the motors are not getting enough power from the transformer. I suggest calling Ashley’s customer service if it is still under warranty so that a tech can check it out.

      Like

  64. Hi,
    I bought a use recliner without power supply. I found a new power supply that matches the voltage/amps but I need to replace the connectors. I have the 2 pins type (JM60-2). Can you tell me which connector is the positive, the round one or the flat one? Thanks a lot 🙂

    Like

    • Frederick,
      When you look at the main wires, one side usually has a very small groove while the other wire is smooth. The smooth is positive. The positive wire usually leads to the vertical connector. This may vary from model to model though.

      Like

  65. I have a recliner that always stops working in the open position. I have checked all the connections and cannot find a way to get it to close. Is there a way to close the recliner without using the power button.

    Like

    • The only way to cose a recliner with the motor fully extended (and it is not getting electricity for some reason) Would be to remove the 2 mounting pins at each end that hold the motor in place.

      Like

      • I’m having the same problem. when you say mounting pins are you referring to the 2 bolts at the front and back of the chair framethat holds the motor and trac or something more specific to the motor?

        Like

      • Yes…they are the bolts that hold the motor in place. Removing the motor will allow you to close the recliner while you are working to resolve your issue. If you cannot figure it out… call the retailer or an on-site furniture repair to diagnose and repair it.

        Like

  66. I bought my husband an ashley power recliner 151 model. We brought it home and it doesn’t work, won’t turn on and the motor does not make a sound All of the cords are connected. The power is working on the power adaptor and still nothing.

    Like

  67. Please help! We have a power recliner sofa and power recloner loveseat. The sofa has stopped working (which is odd because the loveseat is more regularly used.) We have tried swapping the power sources, which has proven that both work on the loveseat. We have checked all of the connections, even unplugged and waited a few minutes hoping for a reset. The MO is MA5P8Z0 (maybe add W556 to the end), serial number S395198241. Manufacturer is Ashley. Thank you!

    Like

    • It sounds like the switch is bad. If you have the switch on the side that has 2 buttons, call Ashley to see ic they can order the part at no charge. Their customer service should be able to assist. When you receive the part, you can simply plug the wire into the motor to see if it solves your problem before you disassemble the switch.

      Like

  68. Ashley 2 seat reclining power sofa will not move up/down, Model# 4240127. Is currently full closed. Power light is illuminated green on the transformer and subsequent connections appear to be good. Any ideas? There is a short connector extension between the transformer and the ‘Y’ for the recliner connections that has an LED which is not illuminated, makes me think the transformer is not putting out power. I have tried disconnecting and reconnecting each connection multiple times without luck.
    jerry.keller365@gmail.com

    Like

    • Never mind. The short connector extension has a RESET button that when pressed with the power ON reset something and now the recliners work.

      Like

      • I have a Southern Motion power recliner (model 2184) that is making a clicking noise when opening the chair, but is silent when lowering the chair to its closed position. There isn’t anything that I can see that is caught in the mechanical mechanism, and it sounds as though it’s coming from the area near the motor. Any suggestions would be greatly appreciated.

        Like

  69. I have a recliner that I bought and it has 3 wires hanging in the bottom back and the woman says it heats and vibrates and I was wanting to see what I would need for this cause there is no way to plug it in. The one wire has two little pins please let me know what I would need to get to get this done.. It has a remote in the arm of the chair.

    Like

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